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Beyond Heroes explains how the ThedaCare Health System, based in Northeast Wisconsin, transformed their culture by redesigning their system of daily management.
Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare's old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement.
Winner of a Shingo Research and Professional Publication Award!
Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare's system and share the lessons they learned along the way.
Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
- Sales Rank: #82140 in Books
- Published on: 2014-05-15
- Original language: English
- Number of items: 1
- Dimensions: 9.50" h x 6.50" w x 1.00" l, 1.35 pounds
- Binding: Hardcover
- 200 pages
Review
Every healthcare system in the United States should master the ideas in this book and practice them every day. If they did, we would see a revolutionary improvement in medical care outcomes and massive cost reductions. -- --Paul O Neill, 72nd Secretary of the U.S. Treasury
Beyond Heroes is a practical and helpful guide for all leaders in healthcare. It fills a wide gap in the lean literature, and offers applicable steps for leaders no matter where they are in their improvement journey. -- --Maureen Bisognano
If you are in the midst of a lean transformation in any industry you must read this book! … Kim is a natural storyteller and we feel the struggles, resolution, and great joys of success! --Jeffrey K. Liker, Professor, University of Michigan and author of The Toyota Way --Jeffrey K. Liker, Professor, University of Michigan and author of The Toyota Way
About the Author
Kim Barnas has a Master's of Science in Health Care Administration and served as a Senior Vice President of ThedaCare and President of Appleton Medical Center and Theda Clark Medical Center.
Kim has enjoyed the opportunities provided by ThedaCare as they have been on their lean journey for the past nine years. The ThedaCare Improvement System (LEAN) path started with Value Stream mapping followed by improvement events, and projects. She was involved in leading two of the initial Value Streams for OB and Cancer Services.
As the journey continued, a new challenge emerged--the need for a systematic method to sustain improvement, clarify daily continuous improvement opportunities and deliver on strategic deployment. To meet this need, Kim and her team led the development of a management system. This lean management system is designed to deliver improved performance through a predictable process that develops leaders, identifies defects, solves problems and develops people. In 2014 Kim authored a book titled "Beyond Heroes, A Lean Management System for Healthcare" based on this journey.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Excellent
By Whitney D.
This is a great look into ThedaCare. I appreciated the transparency into their success and the challenges along the way.
0 of 0 people found the following review helpful.
Everyone should read this
By sharon schultz
Excellent book with great ideas
2 of 2 people found the following review helpful.
A Must Read
By hjz
Calling all lean thinkers, this book is the missing chapter in Lean Thinking. Practical and easy to read story about how a management system was created at ThedaCare, can be a guidebook for creating your own.
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